Privacy policy
Effective Date: 11 September 2025
At Snatche, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or interact with our services. By using our website, you agree to the terms below.
1. Information We Collect
We may collect the following types of personal information:
- Contact details, including your name, email address, phone number, and shipping address
- Order details, including products purchased, payment method, and delivery information
- Account information, including login details if you create an account
- Website usage data, including cookies, device information, and IP address
We only collect what we need to provide our services, process your order, and improve your experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order, products, or promotions
- Improve our website, services, and customer support
- Comply with legal obligations, including tax, fraud prevention, and consumer protection requirements
We do not sell your personal information to third parties.
3. Sharing Your Information
We may share your information with:
- Payment providers and banks, to process payments securely
- Shipping and logistics partners, to deliver your order
- Service providers, including IT, analytics, email, and advertising tools
- Legal authorities, where required by law
All partners only receive the information necessary to perform their services.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your shopping preferences
- Track website performance and improve user experience
- Offer relevant advertising, where consent is required
You can adjust your cookie settings in your browser at any time.
5. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing emails, using the unsubscribe link included in every email
- Restrict or object to certain processing activities
Country-Specific Rights
United States (California): You may have rights under the California Consumer Privacy Act (CCPA).
Canada: You may have rights under PIPEDA to access and correct personal information.
United Kingdom & EU: You may have rights under GDPR, including data portability and the right to lodge a complaint with the ICO or your local data protection authority.
Australia: You may have rights under the Australian Privacy Act to request access to or correction of your personal information.
New Zealand: You may have rights under the Privacy Act 2020, including the right to request access to and correction of your personal information.
6. Data Security
We take reasonable steps to protect your information against loss, theft, misuse, and unauthorised access. However, no online system is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only for as long as necessary for business, legal, or tax purposes. Once it is no longer required, we securely delete or anonymise it.
8. Children’s Privacy
Our website and products are not directed at children under 16. We do not knowingly collect personal information from minors.
9. International Transfers
If you are located outside Australia, your personal information may be transferred to and processed in other countries, including the United States, United Kingdom, Canada, and New Zealand, where privacy laws may differ. We take reasonable steps to ensure appropriate safeguards are in place for these transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
For any questions or privacy-related requests, please contact us:
Snatche - Only a Few Dare to Wear
Email: support@shopsnatche.com